Customer Support Executive – Quality Department (…

http://www.ewayhr.com/company/eway-hr
Eway HR
Ujjain  -  Madhya Pradesh
71 Current Jobs Openings

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10/3, Kalidas Marg, Freegunj, Ujjain(M.P.)-456010, Madhya Pradesh
Job Detail
  • Job Title : Customer Support Executive – Quality Department ( Only Male)

  • Industry:
    Manufacturing / Chemical/ Rubber / Glass / Plastic / Steel / Metal
  • Functional Area:
    Customer Service/ Call Centre/ BPO
  • Role:
    Other Customer Service/ Call Center
  • Total Positions:
    5
  • Job Type:
    Full Time
  • Salary:
    Mininum Sal - 10,000
    Maximum Sal - 15,000
  • Job Location:
    Ludhiana, Punjab
  • Minimum Education:
    All Graduate
  • Minimum Experience:
    0-1 Years
  • Gender Preference:
    Male
  • Apply By:
    Jan 17, 2019
  • Job Posting Date:
    Nov 27, 2018
Job Description

Job Summary
We have an urgent opening for Customer Support Executive - Quality Department (*Only for Male Candidate)*
Responsibilities and Duties
Job Responsibilities:-
  • Answer calls professionally to provide information about products
  • Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Answer questions about products or the company
  • Ask questions to understand customer requirements
  • Enter and update customer information in the database
  • Handle grievances to preserve the company’s reputation
  • Keep records of calls and sales and note useful information
Required Experience, Skills and Qualifications
Experience:- 0-1 Year
Skills:- Excellent communication skills & knowledge of E-mail & MS- Excel.
Qualification:- Bachelors or Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology / Pharmacy or equivalent degree
Benefits
Customer support executives help an organization's clients with concerns. ... Any industry offering customer support servicescan benefitfrom hiring customer support executives. Jobs can be found in areas such as retail, financial services, technology, and others.
Job Type: Full-time
Salary: ?10,000.00 to ?15,000.00 /month

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